The ‘Manage Profile’ section provides access to your complete account details, enabling you to modify your password, username, first name, last name, and email address. The ‘Password Change’ function specifically facilitates updating your account’s authentication credentials.

 

 

1. On the Dashboard landing page, click the “SETTINGS” button in the upper right corner.

 

 

2. In the dropdown menu, select “Manage Profile.”

 

 

3. On the “Manage Profile” screen, locate the password section.
Enter your Current Password.
Enter your New Password.
Confirm your new password by entering it again.
Click “Save” to apply the changes.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This setting allows users to define the number of decimal points displayed in reports. Adjusting the decimal precision ensures numerical data is presented with the required accuracy, whether rounded for simplicity or shown in full detail for analytical purposes.

 

 

1. On the Dashboard landing page, click the “SETTINGS” button located in the upper-right corner.

 

 

2. Then, choose “Manage Profile” from the drop-down menu.

 

 

3. Here, you will see the account owner’s profile details along with the option to change the password.

 

 

4. At the bottom of the page, you can configure how numbers are displayed in the reports (e.g., number of decimal points) and also change the language.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The Location section in the Connect Platform Settings provides an overview of all the properties registered within the system. You will also be able to see the department associated with each location.

 

 

 1. From the Dashboard landing page, click on the “SETTINGS” button located in the upper right corner of the screen.

 

 

2. After clicking the Settings icon, choose “Manage Locations.

 

 

3. The system will take you to the Connect Platform Settings. Click on the “LOCATION” tab, then scroll down until you reach the list of available locations.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

On the Demographics page within Response Analyses, you can view detailed insights into guest feedback based on their Place of Residence. This section displays the number of responses, the corresponding satisfaction rates, and the global score for each location.

 

1. After logging in, you will arrive at the Dashboard landing page. On the left-hand side, click “REPORTS” and then select the “RESPONSE ANALYSES” button. Next, click on “DEMOGRAPHICS.”

Make sure to apply all the relevant details in the Filters to view accurate demographic data. Once the filters are set, scroll down to access and review all the data you need.

 

 

2. If you want to export data from the system, simply click on the “ACTIONS” button and select “Export XLSX.

 

 

3. Below the Guest Demographics section, you will find a table displaying the following details: Place of Residence, Surveys Sent, Responses Received, Response Rate, Satisfaction Rate, and Global Score.

 

 

If you need further assistance, please send an email to helpdesk@qtx.com

This function helps users organize and structure valuable information in a clear and understandable way. By entering all required details in the Filters section, users can narrow down search results to find the most relevant guest information quickly. Filters allow you to sort by specific criteria such as date, guest type, or feedback category, making it easier to focus on the data you need.

1. On the Dashboard landing page, click the “Responses” button in the CONNECT platform to view guest information.

 

 

2. Click the drop down arrow to view and choose from the selection list. You can click the “x” to remove the chosen item or simply unchecked.

 

 

3. There are 3 types of survey: After Survey (AS), General Survey (GS) and Outlet Survey (OS).
Users can choose more than one survey.

 

 

4. Guest Response by Score: You can find guest responses using the scoring system, which ranges from 1 to 10.

 

 

5. Multiple Selections: Users can select more than one option, such as Department, Problem Resolution, etc. The system will instantly display a list based on the selected criteria.

 

 

6. This section provides important measurements and data points that help users track performance, monitor trends, and analyze guest responses effectively. Key metrics may include scores, feedback counts, department performance, and resolution rates, giving a quick overview of overall performance.

 

 

7. This section categorizes guest responses and data based on whether the department is owned by the property or leased. It helps users analyze performance, track issues, and compare feedback between different types of departments efficiently.

 

 

8. Guest Responses by Residence: You can also view guest responses based on their place of residence, allowing you to analyze feedback from different locations.

 

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Comparing data helps to highlight the advantages and disadvantages and to examine strengths and weaknesses. It enables users to identify patterns, track performance over time, and make informed decisions. By analyzing similarities and differences, data comparison supports better problem-solving, strategic planning, and continuous improvement.

 

1. From the Dashboard landing page, select your preferred Dashboard under any platform. Then, click Compare to enter the required details.

 

 

2. Fill in the details for Filter One by selecting the appropriate information from the list. Repeat the same steps to complete the data for Filter Two.

 

 

3. The system will generate and display the reports based on the applied filters

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

A user with an Inspector account is qualified to review and evaluate a variety of services and amenities at hotels. Inspectors visit selected locations or departments as typical guests and assess both the services and facilities they experience. Their evaluations are guided by a predefined assessment, which is accessible and responsive across all devices.

 

 

1. On the Dashboard landing page, click the Settings icon in the upper right top corner.

 

 

2. Select Manage Users.

 

 

3. Click “Create a User”.

 

 

4. Fill in the necessary information by clicking on the empty boxes.

 

 

5. Select User Type and Location/Section/Department from the list by clicking the checkbox or using the drop-down arrow.

 

 

6. Once “User Type” and “Locations” buttons are filled in, another box will appear. The user has to select which Platform should apply in the selected Location.
Example: Macao as the Location

 

 

7. The user can select one or more Platforms.

 

 

8. Click the box next to the word “Inspector” to provide access. Then click on the “Create” button to save and finish.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Dashboard Reports provide a comprehensive overview of a Group’s or Location’s performance indicators in real time. These reports not only allow management to monitor progress but also help ensure that service standards are consistently met. By capturing and presenting key performance data, Dashboard Reports enhance the quality of feedback collected from guests. This feedback can then be transformed into relevant, meaningful, and actionable insights—empowering frontline staff to improve service delivery, address issues promptly, and continuously elevate the guest experience.

 

 

1. On the Dashboard, enter the required information using the Filters function.

 

 

2. On the same page, hovering the cursor over the Response Ratio Rate will display details such as Surveys Sent and Responses Received from the assessment.

 

 

3. For the Key Metrics Score, hover the cursor over the line to view the standard associated with the score.

 

 

4. Satisfaction Rate – Hovering the cursor over the graph bar will display the outlet’s satisfaction rate along with the number of responses received.

 

 

5. Click “SHOW MORE” to display the complete details.

 

 

6. The Name, Satisfaction Rate (%), and Number of Responses will be displayed.

 

 

7. The Top 5 and Bottom 5 Areas, along with their corresponding scores, are displayed for easy reference. By reviewing this information, management can quickly identify the best-performing and lowest-performing departments based on the set standards. Scores below 80% are highlighted in yellow for visibility.

 

 

8. You will also see the Responses and Problem Resolution sections below the Top 5 and Bottom 5 areas. By hovering over the arrow, you can view additional responses provided by the system.

 

 

9. Response Ratio – Hovering the cursor over the graph line will display the number of surveys sent and the number of responses received. The graph can be customized to show either Surveys Sent or Responses Received by selecting the relevant checkbox.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

A user assigned with a Reporting role can generate reports only for the information they have access to within the Q-tx System. In other words, reporting capabilities are limited to the data and sections the user is permitted to view.

This User Guide provides a clear, step-by-step process for creating a Reporting User Account.

 

1. On the Dashboard landing page, click the Settings icon located in the upper-right corner of the screen.

 

 

2. From the drop-down menu, select Manage Users.

 

 

3. On this page, click the CREATE A USER button to begin creating a new account.

 

 

4. Make sure to select a salutation, then fill out the First Name and Last Name fields. Next, create a username (for example: firstname.lastname), set a password, and enter the user’s email address.

 

 

5. Select the appropriate User Type.

 

 

6. Select the assigned Location or Property for the user.

 

 

7.. Select the platform and click CONNECT, PERFORM, QUALIFY or LAUNCH.

 

 

8. Check the REPORTS box for all selected platforms. Once all required details are completed, click CREATE to save and finish.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com