How to Add New Question Category

Creating a new Question Category helps organize questions into specific groups, making assessments more structured and easier to manage.

 

1. On the Launch Dashboard landing page, click the Settings icon located at the top right corner of your screen, then select “Manage Locations” from the dropdown menu.

 

 

2. The system will automatically direct you to the “Location” tab.

 

 

3. Click on the “Question Category” tab to view and manage existing categories.

 

 

4. Click “Add New” to start creating a new Question Category.

 

 

5. The user can start creating or adding a new “Question Category”, then click “Create” to save.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Adding new Competencies and Sub-Competencies is essential for maintaining a clear and structured evaluation framework. Each Competency represents a key area of performance or skill, while Sub-Competencies provide detailed breakdowns to ensure specific expectations are assessed accurately.

 

 

1. On the Launch Dashboard landing page, click the Settings icon located at the top right corner of your screen, then select “Manage Locations” from the dropdown menu.

 

 

2. The system will automatically direct you to the “Location” tab.

 

 

3. Click on the “Competency” tab to view the list of existing Competencies, Sub-Competencies, and their corresponding Codes.

 

 

4. Click “Add New” to begin creating a new Competency or Sub-Competency.

 

 

5. The user can start creating or adding a new Competency and Sub-Competency, then click “Create” to save.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report helps track progress on standards and identify performance gaps. It provides high-quality feedback on internal guest experiences, which can be quickly transformed into relevant, meaningful, and actionable insights.

 

 

1. From the Dashboard, click the LAUNCH icon, then use the FILTERS function to fill out the required information.

 

 

2. On the same page, scroll down to view the reports. The Competency Report displays competency scores as percentages.

 

 

3. The Performance Summary presents scores by section in a graphical format, including the Overall Score. Hover your cursor over each bar to view the specific scores and the number of assessments.

 

 

4. This section displays two key insights: Most Frequently Missed and Most Achieved Standards, helping identify areas for improvement and strengths in service. Below, a performance table shows monthly and overall scores by department, making it easy to track progress and trends across time.

 

 

5. The Trending Chart displays sections plotted on a line graph. Hover over the data points to view the corresponding scores. You can check or uncheck different sections to customize the view based on your preferences.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com