This functionality allows you to view each guest’s response and communicate with them either automatically or manually through the QTX Connect platform.

 

 

1. From the dashboard landing page, click on Reports under the CONNECT platform.

 

 

2. Click on Response Analyses under Reports, then select the Problem Resolution tab. Next, fill out the required information in the filters.

 

 

3. This section displays resolution details and guest responses in a table format. Additional entries can be viewed by adjusting the number of entries shown or by clicking the page numbers at the bottom of the screen. To view a guest’s response, click anywhere on the guest’s row.

 

 

4. The system will display the full details of the guest’s response along with their stay information. To respond via email, click the envelope icon. (This action will redirect you to the Responses page.)

 

 

5. The guest’s email address is generated automatically. A default message will appear in the email body, which you can edit as needed. Use the scroll bar to view the full message. When you are ready to send, click the SUBMIT button.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The Monthly Report compiles feedback and insights from guest experiences at the hotel. It serves as a key tool in evaluating service standards, identifying trends, and ensuring consistency in the quality of hospitality provided to guests. This report supports continuous improvement by highlighting strengths and addressing areas that require attention.

 

 

1. On the Dashboard landing page, ensure you are in the Connect Platform. Then, click on REPORTS – MONTHLY REPORT. Use the FILTER option to fill in and complete all the required information.

 

After applying the filter, scroll down to view the Overall Satisfaction, Global Score, and Response Rates.

 

 

List of Key Metrics, including the Number of Responses

 

 

The Top 5 Areas represent the departments or outlets with the highest satisfaction rates, while the Bottom 5 Areas represent those with the lowest satisfaction rates.

 

 

2. Here, you can view the data related to Problem Resolution.

 

Guest Demographics refers to the statistical characteristics of hotel guests, such as age, gender, nationality, place of origin, purpose of stay (business or leisure), and other background information. These details help the hotel understand its guest profile, identify trends, and tailor services to meet guest needs more effectively.

 

This data shows the Commentary Statistics Report for each department or outlet, along with the total number of comments.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The QTX system provides a detailed Satisfaction Rate and Global Score for both Company-owned and Leased outlets, displayed separately in graph and table formats. It also includes a performance indicator that helps departments and management evaluate success in achieving specific targets.

• Satisfaction Rate measures the percentage of positive responses from guests or users based on their direct feedback. This reflects how well the service, product, or experience met or exceeded expectations. A high Satisfaction Rate indicates strong performance in guest engagement, service quality, and operational consistency, while a lower rate highlights areas that require improvement.

• Global Score is a comprehensive performance index that combines multiple evaluation criteria—including service standards, compliance checks, and overall guest experience—into a single score. Unlike the Satisfaction Rate, which is primarily guest-driven, the Global Score provides a broader, balanced perspective by integrating both guest feedback and operational standards. This allows management to identify trends, benchmark results across different outlets, and track progress against strategic goals.

By comparing both indicators, organizations gain deeper insights: the Satisfaction Rate highlights customer sentiment, while the Global Score reflects the overall operational and service excellence.

 

1. On the Dashboard landing page, click Reports under the CONNECT platform, then select Response Analyses.

 

 

2. Fill in the required filter details, then generate and view the report.

 

 

3. You will be directed to the Performance tab. Click Performance, then select Owned vs Leased Outlet, and choose Satisfaction Rate or Global Score.

 

 

4. The Overall Satisfaction Rate graph will be displayed. Hover your cursor over any bar in the graph to view the exact percentage score.

 

 

5. Next, the system will display the Overall Owned Outlets graph. Hover your cursor over any bar to view the exact percentage score for each outlet.
Click the VIEW MORE button to display the table view of each outlet.

 

 

6. The next section displays the Owned Outlet report with Key Metrics Scores by Department in a table format. This indicates if each department performance has increased or decreased.

 

 

8. Next, you can view the Leased Outlets report in a graph format, similar to the Owned Outlets display for your reference. Click VIEW MORE at the bottom to see additional details. (Image needs to be updated).

 

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report tracks problems encountered during a guest’s stay and the team’s resolution rate. It provides users with complete information on guest responses related to problem handling and resolution.

 

1. On the Dashboard landing page, click Reports under the CONNECT platform, then select Response Analyses from the Reports menu.

 

 

2. Click the Problem Resolution tab, then complete the required filter information.

 

 

3. Problem Resolution measures the problems encountered during a stay and the corresponding resolution rate, shown in both numbers and percentages. You can also export the report by clicking the Action button and selecting either Export XLSX or Export PDF.

 

 

4. Guest names are displayed in a table format. The user can click on any entry to view the corresponding guest response.

 

 

6. The system will display the guest’s complete details as shown below. To respond to the guest by email, click the envelope icon.

 

 

7. The guest’s email address is automatically generated by the system. Simply enter the Subject and Message, then click SUBMIT when ready to send.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

In the Distribution and Key Metrics section, you can view important insights that summarize guest feedback and performance results. This feature allows you to see the overall satisfaction scores and the percentage ratings for each property.

 

1. After logging in, you will arrive at the Dashboard landing page. From here, click on the “REPORTS and RESPONSE ANALYSES” button. Next, select “DISTRIBUTION” to open the section where you can view response data and key metrics.

 

 

2. Scroll down to view all the available data under “Distribution Scores” and the “Distribution Graph.” If needed, you can also export the data by clicking on the Action button.

 

 

3. Scroll down further to find the “Key Metrics Score” section. This area displays the overall performance results based on specific metrics, such as satisfaction, service quality, or other defined indicators. The scores provide a quick overview of how each property is performing, making it easier to compare results and identify areas that may need attention.

 

 

 

If you need further assistance, please send an email to helpdesk@qtx.com

In the Commentary section, you can view the complete series of comments, explanations, and annotations provided by the guest. This feature allows you to review detailed feedback directly associated with their responses, giving deeper insights into the guest’s experience and sentiments.

 

1. After you log in, you will be taken to the Dashboard landing page. From the left-hand menu, click on “REPORTS”, then select “RESPONSE ANALYSES.” Next, click on “COMMENTARY” to view the full series of guest comments, explanations, and annotations linked to their responses.

 

 

2. Scroll down to view all guest comments along with the corresponding survey scores. You can also export the file by clicking on the Action button.

 

 

3. If you would like to view the Key Metrics and Problem Resolution, simply click on Comment. This will redirect you to the Guest Responses page.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report provides a detailed measurement of staff performance based on satisfaction levels and scores. It highlights the performance outcomes of a specific group or department, enabling management to identify areas of growth, monitor progress, and assess the overall performance of the organization.

 

1. When you are on the Dashboard landing page, click on “Reports” under the CONNECT platform.

 

 

2. Click on “Response Analyses” under Reports. Next, fill in the required details in the Filters section. Make sure you are on the “Performance” tab to proceed.

 

 

3. The system will first display the overall performance report, showing both the Satisfaction Rate and the Global Score.

 

4. The table below displays the scores for the key metrics, highlighting whether performance has improved or declined.

 

 

5. The information can be viewed by the selected number of entries. Hover your cursor over the “Response Ratio” box to display additional details in a pop-up box below.

 

 

6. Below, a table summarizes departmental performance, showing the Department, the corresponding Survey Question, and the most recent scores. It also compares results against previous data (Vs Prev.), indicates performance improvement or decline (P.I.), and shows the number of responses collected (# of R.).

This layout allows management to quickly assess guest satisfaction levels across key service areas such as Check-In Experience, Concierge Services, and Guest Room/Suite, while tracking performance trends over time.

 

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com