This report displays the percentage of missed standards categorized by competency.

 

1. On the Dashboard landing page, click the “LAUNCH” button.

 

2. Click the “Reports” button, then select “Competency” from the dropdown menu.

 

3. Click the “Missed Standards” tab, then click “VIEW ALL” to apply filters and view the complete list.

 

4. The report displays missed standards by both number and percentage, categorized by competency.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Each standard represents a specific aspect of the guest experience, organized under a Competency and its corresponding Sub competency or Segment. This report provides a breakdown of Competency details by Location, Section, and Department.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click the “Reports” button, then select “Competency” from the dropdown menu.

 

3. Make sure you are on the “Overall” tab. Then, use the available filters to select the desired information.

 

4. The Overall Competency Report will appear in a graphical format. Hover your cursor over each bar to view the corresponding percentage score.

 

5. Click the “Arrow” button to expand or collapse the Competency list. Then, click the colored boxes to display the names of the Sub competency or Segment, if available.

 

6. Below is the Overall Competency Segment Report

 

7. Click the “VIEW SCORE” button to see the scores.

 

8. The data is categorized by Competency and its corresponding Competency Segment name.

 

9. Click “SHOW MORE” to view the Overall Competency and Overall Competency Segment reports categorized by Section.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This displays the department and/or section’s missed standards, shown by number and percentage, based on each Assessment Name.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

 

2. Click the “Reports” button, then select “Performance” from the dropdown menu.

 

 

3. Click the “Missed Standards” tab, then use the filters to select the relevant information.

 

 

4. The report will display missed standards by number and percentage, organized by Assessment Name.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This section provides a summary score of questions that were either achieved or not achieved by the department. The percentage score is displayed in both pie chart and table formats for easy interpretation.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click the “Reports” button, then select “Performance” from the dropdown menu.

 

3. Click the “Question Assessed” tab, then use the available filters to select the relevant information.

 

4. The summary of questions assessed by percentage will be displayed as a pie chart.

 

5. You can also view the Summary of Questions Assessed by percentage in a table format below the pie chart for easier comparison and analysis.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The Performance Report enables management to recognize strengths by providing positive feedback and to identify areas that need improvement. Departments can use this information to discuss results collaboratively and develop action plans to enhance skills and overall performance.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click on the “Reports” button, then select “Performance” from the dropdown menu to access performance-related data and insights.

 

3. The system will automatically direct you to the “Overall” tab. From there, use the available filters to select the relevant information you want to view.

 

4. The Overall Performance score will be displayed as a percentage and visualized in a bar graph. Hover your cursor over each bar to view the exact score.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com