Creating a new Question Category helps organize questions into specific groups, making assessments more structured and easier to manage.

 

 

 

1. On the Launch Dashboard landing page, click the Settings icon located at the top right corner of your screen, then select “Manage Locations” from the dropdown menu.

 

 

2. The system will automatically direct you to the “Location” tab.

 

 

3. Click on the “Question Category” tab to view and manage existing categories.

 

 

4. Click “Add New” to start creating a new Question Category.

 

 

5. The user can start creating or adding a new “Question Category”, then click “Create” to save.

 

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

 

Adding new Competencies and Sub-Competencies is essential for maintaining a clear and structured evaluation framework. Each Competency represents a key area of performance or skill, while Sub-Competencies provide detailed breakdowns to ensure specific expectations are assessed accurately.

 

 

1. On the Launch Dashboard landing page, click the Settings icon located at the top right corner of your screen, then select “Manage Locations” from the dropdown menu.

 

 

2. The system will automatically direct you to the “Location” tab.

 

 

3. Click on the “Competency” tab to view the list of existing Competencies, Sub-Competencies, and their corresponding Codes.

 

 

4. Click “Add New” to begin creating a new Competency or Sub-Competency.

 

 

5. The user can start creating or adding a new Competency and Sub-Competency, then click “Create” to save.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The main advantage of a QR code is its versatility. This is beneficial for both Management and Inspector and it is easy to distribute by just downloading a code.

 

1. When you are on the Dashboard landing page, click on the “LAUNCH” button.

 

2. Click on the “Assessments” button, then select “Builder” from the dropdown menu.

 

3. To download the QR code for a specific assessment, simply click the “Download” button beside the assessment name. This QR code allows users to quickly access the assessment using a mobile device. Make sure you select the correct assessment before downloading. You can scan the downloaded QR code to test if it directs you to the correct assessment page.

 

4. The downloaded file normally appears in the upper right corner of your screen.

 

5. Click on the downloaded file and the QR code image will appear.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The Encounter Report provides a detailed evaluation of the department’s service performance, as assessed by the Inspector using standardized criteria. Users can view the report from different perspectives—by Competency, Sub-Competency, or Category—to gain deeper insights into specific areas of strength and opportunities for improvement. This helps teams better understand performance from the customer’s point of view and take action to enhance overall service quality.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click the “Encounter” button, then complete the required details in the Filters section.

 

3. Fill in the required details in the Filters section. The Overall Score will then be displayed in percentage format based on the selected Assessment Period.

 

4. Click on any Assessment Period to view the list of completed assessments submitted by Inspectors.

 

5. Click on the Inspector’s name to view the Encounter Report. The report will be displayed in its default view.

 

6. After clicking the Inspector’s name, the Encounter Report will open in its default view.

 

7. To view the Encounter Report by competency, click “VIEW BY COMPETENCY.” The report will then be displayed and organized according to each Competency.

 

8. To view the Encounter Report by sub-competency, click “VIEW BY SUB-COMPETENCY.” The report will then be displayed and organized according to each Sub-Competency.

 

9. Users can also view the Encounter Report by category. Simply click “VIEW BY CATEGORY” to display the report organized under each relevant category.
Note: Currently, only the default category is available.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

An assessment is a structured questionnaire used to evaluate the quality and standards of service in each section. It plays a key role in identifying performance levels and areas for improvement.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click on the “Assessments” button, then select “Builder”.

 

3. Click on any Assessment to view or edit its contents.

 

4. The user can edit the title in real-time without navigating to the settings. Then, provide clear Assessment Instructions to guide users through the steps of the assessment. If needed, you can upload supporting files such as images, audio, or video by dragging and dropping them into the upload area.

 

5. The numbers at the top indicate the total number of standards included in this assessment. Each standard represents a specific question to be evaluated.
The red arrow points to the Assessment Attribute field, where you can enter or select specific details such as the Team Member Name (Auditee) to capture relevant information for each assessment entry.

 

6. From here, you will see the Standard Question along with two optional fields:
Placeholder – A temporary text field that indicates where and what type of content should be entered.
Question Guide – A short note or instruction that helps clarify how to properly answer the specific question.

 

7. Below, you can see the assessment items along with their corresponding Competencies and Sub-Competencies (if applicable). Each assessment item can be scored on a scale of 1 to 3.

 

8. The user can deactivate a standard if it is not necessary for the evaluation.

Note: Standards cannot be deleted if historical data already exists. To avoid potential issues, we recommend contacting Help Support for assistance with deleting, deactivating, or revising standards.

 

9. Assessments are predetermined by management and uploaded to the system by our development team. The “ADD QUESTION” function can only be used to place a new question at the end of the assessment. Click “NEXT” to navigate and view the remaining standards in the assessment.

Note: If a user needs to insert a question in between—which would alter the original order—they must submit the updated set of assessments to our team. This process helps ensure the integrity of historical data within the system.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report provides users with direct access to view inspector feedback and experiences. It also allows users to track the status of assigned assessments, indicating whether they have been started or completed.

 

1. On the Dashboard landing page, click the “LAUNCH” button.

 

 

2. Click the “Assessments” button, then select “Assignments” from the dropdown menu.

 

 

3. The assessment name will be displayed in a table format along with its corresponding “Status”.

 

 

4. A blue-highlighted “Action” button indicates that the assessment is active and ready to launch.

 

 

5. To view an assessment, click on the one with a “Completed” status. There are two types of status: “Completed” and “In Progress”.

“In Progress” means the assessment is still ongoing and has not been finished yet.

 

 

6. Users can access the Edit Assessment page, which is intended solely for updating the Start Date, Start Time, End Date, and End Time. After making changes, click “Assign” to save the updates.

 

 

7. To delete an unnecessary checklist, check the small box to the left of the assessment name, then click “DELETE”. You can view the remaining assessments by navigating to the next page.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report displays the percentage of missed standards categorized by competency.

 

1. On the Dashboard landing page, click the “LAUNCH” button.

 

2. Click the “Reports” button, then select “Competency” from the dropdown menu.

 

3. Click the “Missed Standards” tab, then click “VIEW ALL” to apply filters and view the complete list.

 

4. The report displays missed standards by both number and percentage, categorized by competency.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Each standard represents a specific aspect of the guest experience, organized under a Competency and its corresponding Sub competency or Segment. This report provides a breakdown of Competency details by Location, Section, and Department.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click the “Reports” button, then select “Competency” from the dropdown menu.

 

3. Make sure you are on the “Overall” tab. Then, use the available filters to select the desired information.

 

4. The Overall Competency Report will appear in a graphical format. Hover your cursor over each bar to view the corresponding percentage score.

 

5. Click the “Arrow” button to expand or collapse the Competency list. Then, click the colored boxes to display the names of the Sub competency or Segment, if available.

 

6. Below is the Overall Competency Segment Report

 

7. Click the “VIEW SCORE” button to see the scores.

 

8. The data is categorized by Competency and its corresponding Competency Segment name.

 

9. Click “SHOW MORE” to view the Overall Competency and Overall Competency Segment reports categorized by Section.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This displays the department and/or section’s missed standards, shown by number and percentage, based on each Assessment Name.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

 

2. Click the “Reports” button, then select “Performance” from the dropdown menu.

 

 

3. Click the “Missed Standards” tab, then use the filters to select the relevant information.

 

 

4. The report will display missed standards by number and percentage, organized by Assessment Name.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This section provides a summary score of questions that were either achieved or not achieved by the department. The percentage score is displayed in both pie chart and table formats for easy interpretation.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click the “Reports” button, then select “Performance” from the dropdown menu.

 

3. Click the “Question Assessed” tab, then use the available filters to select the relevant information.

 

4. The summary of questions assessed by percentage will be displayed as a pie chart.

 

5. You can also view the Summary of Questions Assessed by percentage in a table format below the pie chart for easier comparison and analysis.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

The Performance Report enables management to recognize strengths by providing positive feedback and to identify areas that need improvement. Departments can use this information to discuss results collaboratively and develop action plans to enhance skills and overall performance.

 

1. On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

2. Click on the “Reports” button, then select “Performance” from the dropdown menu to access performance-related data and insights.

 

3. The system will automatically direct you to the “Overall” tab. From there, use the available filters to select the relevant information you want to view.

 

4. The Overall Performance score will be displayed as a percentage and visualized in a bar graph. Hover your cursor over each bar to view the exact score.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Viewing the Overall Score as a percentage helps users understand the department’s performance during a specific assessment period. The Inspector evaluates service delivery based on defined standard scales, providing a clear measure of achievement.

 

 

1.  On the Dashboard landing page, click the “LAUNCH” button to proceed.

 

 

2. Click the “Encounter” button, then use the available filters to select and refine the information you wish to view.

 

 

3. The Overall Score will be displayed as a percentage based on the selected Assessment Period.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

This report helps track progress on standards and identify performance gaps. It provides high-quality feedback on internal guest experiences, which can be quickly transformed into relevant, meaningful, and actionable insights.

 

 

1. From the Dashboard, click the LAUNCH icon, then use the FILTERS function to fill out the required information.

 

 

2. On the same page, scroll down to view the reports. The Competency Report displays competency scores as percentages.

 

 

3. The Performance Summary presents scores by section in a graphical format, including the Overall Score. Hover your cursor over each bar to view the specific scores and the number of assessments.

 

 

4. This section displays two key insights: Most Frequently Missed and Most Achieved Standards, helping identify areas for improvement and strengths in service. Below, a performance table shows monthly and overall scores by department, making it easy to track progress and trends across time.

 

 

5. The Trending Chart displays sections plotted on a line graph. Hover over the data points to view the corresponding scores. You can check or uncheck different sections to customize the view based on your preferences.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

As a Group User in QTX, you have access to multiple Locations — each representing a specific property or hotel where customized activities are conducted to assess service standards and enhance the overall guest experience. These locations reflect actual hotel operations and help users evaluate performance across departments.

 

 

1. On the Dashboard landing page, click the “LAUNCH” button.

 

 

2. Click the Settings icon located in the top right corner of the screen, then select “Manage Locations” from the dropdown menu.

 

 

3. The system will automatically redirect you to the “Location” tab, where you can view, edit, or manage the list of properties assigned to your account.

 

 

4. The list of available Locations, along with their corresponding Sections and Departments, will be displayed on the screen as shown below. This allows you to easily view and manage the organizational structure of each property.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com

Each standard represents a specific category of the guest experience, referred to as a Competency or Sub-Competency. These classifications help organize and evaluate service performance based on key areas of hospitality and operational excellence.

 

 

1. On the Dashboard landing page, click the “LAUNCH” button.

 

 

2. Click the Settings icon in the top right corner of the screen, then select “Manage Locations” from the dropdown menu.

 

 

3. The system will direct you to the “Location” tab by default. From there, click on the “Competency” tab.

 

 

4. The system will display a list of Competencies along with their corresponding Sub-Competencies and assigned Codes.

 

 

5. You can change the language setting for competency details, if other language options are available. Additionally, you can upload data directly into the system using an Excel file, or view existing details by clicking on the number of entries shown.

 

 

If you need further assistance, please send an email to helpdesk@q-tx.com