Each standard represents a specific category of the guest experience, referred to as a Competency or Sub-Competency. These classifications help organize and evaluate service performance based on key areas of hospitality and operational excellence.
1. On the Dashboard landing page, click the “LAUNCH” button.
2. Click the Settings icon in the top right corner of the screen, then select “Manage Locations” from the dropdown menu.
3. The system will direct you to the “Location” tab by default. From there, click on the “Competency” tab.
4. The system will display a list of Competencies along with their corresponding Sub-Competencies and assigned Codes.
5. You can change the language setting for competency details, if other language options are available. Additionally, you can upload data directly into the system using an Excel file, or view existing details by clicking on the number of entries shown.
If you need further assistance, please send an email to helpdesk@q-tx.com