The Hotel Satisfaction Survey (also referred to as a customer satisfaction survey or guest questionnaire) is a set of questions sent to guests after their stay. It enables hotels to gather valuable feedback, respond quickly to issues or needs, and enhance customer engagement.
1. On the “CONNECT” dashboard landing page, click on Responses.
2. The filters will appear. Click on Survey Type and select After Stay Survey. (Follow the same procedure to view After Stay + General Survey and General Survey.)
3. The available guest name list will be displayed. To view a guest’s responses, click on the guest’s name, and you will be directed to the Guest Response landing page.
On the Guest Response page, you can use the options highlighted at the top right. The envelope icon allows you to send an email, while the Actions button opens a drop-down menu with additional options to Export file.
4. Click on Survey Type. A drop-down list will appear; from there, select Outlet Survey.
5. This will take you to the available guest name list. To view the guest responses for each outlet, click on the guest’s name, and you will be directed to the Guest Response landing page.
Here, you can view the guest’s name, score, place of residence, location, and language.
If you need further assistance, please send an email to helpdesk@q-tx.com