The Monthly Report compiles feedback and insights from guest experiences at the hotel. It serves as a key tool in evaluating service standards, identifying trends, and ensuring consistency in the quality of hospitality provided to guests. This report supports continuous improvement by highlighting strengths and addressing areas that require attention.
1. On the Dashboard landing page, ensure you are in the Connect Platform. Then, click on REPORTS – MONTHLY REPORT. Use the FILTER option to fill in and complete all the required information.
After applying the filter, scroll down to view the Overall Satisfaction, Global Score, and Response Rates.
List of Key Metrics, including the Number of Responses
The Top 5 Areas represent the departments or outlets with the highest satisfaction rates, while the Bottom 5 Areas represent those with the lowest satisfaction rates.
2. Here, you can view the data related to Problem Resolution.
Guest Demographics refers to the statistical characteristics of hotel guests, such as age, gender, nationality, place of origin, purpose of stay (business or leisure), and other background information. These details help the hotel understand its guest profile, identify trends, and tailor services to meet guest needs more effectively.
This data shows the Commentary Statistics Report for each department or outlet, along with the total number of comments.
If you need further assistance, please send an email to helpdesk@q-tx.com