Each standard in the report reflects a category of the guest experience known as a Competency, which may also include Subcompetency or Segment details. This report helps you review performance by Location, Section, and Department.
1. From the Dashboard landing page, click on the “PERFORM” button.
2. Click the “Reports” button, then select “Competency” from the list.
3. Make sure you’re on the “Overall” tab. Use the FILTERS to enter all necessary information (such as date range, location, department, etc.) to generate accurate results.
4. The Overall Competency Report will display as a graph. You can hover your cursor over each bar to view the percentage score for that Competency.
5. Click the arrow button to show or hide the Competency list. To view Sub – competency or Segment details, click the color-coded boxes on the right side of the graph.
6. For a deeper breakdown, click on “VIEW SCORE” and “SHOW MORE” buttons to see scores based on each Competency and its corresponding Segment name.
If you need further assistance, please send an email to helpdesk@q-tx.com