The Encounter Report provides a detailed evaluation of the department’s service performance, as assessed by the Inspector using standardized criteria. Users can view the report from different perspectives—by Competency, Sub-Competency, or Category—to gain deeper insights into specific areas of strength and opportunities for improvement. This helps teams better understand performance from the customer’s point of view and take action to enhance overall service quality.
1. On the Dashboard landing page, click the “LAUNCH” button to proceed.
2. Click the “Encounter” button, then complete the required details in the Filters section.
3. Fill in the required details in the Filters section. The Overall Score will then be displayed in percentage format based on the selected Assessment Period.
4. Click on any Assessment Period to view the list of completed assessments submitted by Inspectors.
5. Click on the Inspector’s name to view the Encounter Report. The report will be displayed in its default view.
6. After clicking the Inspector’s name, the Encounter Report will open in its default view.
7. To view the Encounter Report by competency, click “VIEW BY COMPETENCY.” The report will then be displayed and organized according to each Competency.
8. To view the Encounter Report by sub-competency, click “VIEW BY SUB-COMPETENCY.” The report will then be displayed and organized according to each Sub-Competency.
9. Users can also view the Encounter Report by category. Simply click “VIEW BY CATEGORY” to display the report organized under each relevant category.
Note: Currently, only the default category is available.
If you need further assistance, please send an email to helpdesk@q-tx.com