Each standard represents a specific category of the guest experience, referred to as a Competency or Subcompetency. These categories help organize the evaluation criteria into meaningful segments. By grouping standards under competencies, the assessment provides a structured view of performance, making it easier to identify strengths and areas for improvement within each aspect of the guest journey.
1. On the Dashboard landing page, click the “QUALIFY” button to proceed.
2. Click the settings icon in the top-right corner, then select ‘Manage Locations’.
3. Click the ‘Competency’ tab to view the list of Competencies along with their corresponding Subcompetencies and Codes.
4. You can change the language setting of the competency details, if another language is available. Additionally, you can upload data from an Excel file and view the total number of entries.
If you need further assistance, please send an email to helpdesk@q-tx.com