This functionality allows you to view each guest’s response and communicate with them either automatically or manually through the QTX Connect platform.
1. From the dashboard landing page, click on Reports under the CONNECT platform.
2. Click on Response Analyses under Reports, then select the Problem Resolution tab. Next, fill out the required information in the filters.
3. This section displays resolution details and guest responses in a table format. Additional entries can be viewed by adjusting the number of entries shown or by clicking the page numbers at the bottom of the screen. To view a guest’s response, click anywhere on the guest’s row.
4. The system will display the full details of the guest’s response along with their stay information. To respond via email, click the envelope icon. (This action will redirect you to the Responses page.)
5. The guest’s email address is generated automatically. A default message will appear in the email body, which you can edit as needed. Use the scroll bar to view the full message. When you are ready to send, click the SUBMIT button.
If you need further assistance, please send an email to helpdesk@q-tx.com