This report provides a detailed measurement of staff performance based on satisfaction levels and scores. It highlights the performance outcomes of a specific group or department, enabling management to identify areas of growth, monitor progress, and assess the overall performance of the organization.
1. When you are on the Dashboard landing page, click on “Reports” under the CONNECT platform.
2. Click on “Response Analyses” under Reports. Next, fill in the required details in the Filters section. Make sure you are on the “Performance” tab to proceed.
3. The system will first display the overall performance report, showing both the Satisfaction Rate and the Global Score.
4. The table below displays the scores for the key metrics, highlighting whether performance has improved or declined.
5. The information can be viewed by the selected number of entries. Hover your cursor over the “Response Ratio” box to display additional details in a pop-up box below.
6. Below, a table summarizes departmental performance, showing the Department, the corresponding Survey Question, and the most recent scores. It also compares results against previous data (Vs Prev.), indicates performance improvement or decline (P.I.), and shows the number of responses collected (# of R.).
This layout allows management to quickly assess guest satisfaction levels across key service areas such as Check-In Experience, Concierge Services, and Guest Room/Suite, while tracking performance trends over time.
If you need further assistance, please send an email to helpdesk@q-tx.com