This function helps users organize and structure valuable information in a clear and understandable way. By entering all required details in the Filters section, users can narrow down search results to find the most relevant guest information quickly. Filters allow you to sort by specific criteria such as date, guest type, or feedback category, making it easier to focus on the data you need.
1. On the Dashboard landing page, click the “Responses” button in the CONNECT platform to view guest information.
2. Click the drop down arrow to view and choose from the selection list. You can click the “x” to remove the chosen item or simply unchecked.
3. There are 3 types of survey: After Survey (AS), General Survey (GS) and Outlet Survey (OS).
Users can choose more than one survey.
4. Guest Response by Score: You can find guest responses using the scoring system, which ranges from 1 to 10.
5. Multiple Selections: Users can select more than one option, such as Department, Problem Resolution, etc. The system will instantly display a list based on the selected criteria.
6. This section provides important measurements and data points that help users track performance, monitor trends, and analyze guest responses effectively. Key metrics may include scores, feedback counts, department performance, and resolution rates, giving a quick overview of overall performance.
7. This section categorizes guest responses and data based on whether the department is owned by the property or leased. It helps users analyze performance, track issues, and compare feedback between different types of departments efficiently.
8. Guest Responses by Residence: You can also view guest responses based on their place of residence, allowing you to analyze feedback from different locations.
If you need further assistance, please send an email to helpdesk@q-tx.com