This report tracks problems encountered during a guest’s stay and the team’s resolution rate. It provides users with complete information on guest responses related to problem handling and resolution.
1. On the Dashboard landing page, click Reports under the CONNECT platform, then select Response Analyses from the Reports menu.
2. Click the Problem Resolution tab, then complete the required filter information.
3. Problem Resolution measures the problems encountered during a stay and the corresponding resolution rate, shown in both numbers and percentages. You can also export the report by clicking the Action button and selecting either Export XLSX or Export PDF.
4. Guest names are displayed in a table format. The user can click on any entry to view the corresponding guest response.
6. The system will display the guest’s complete details as shown below. To respond to the guest by email, click the envelope icon.
7. The guest’s email address is automatically generated by the system. Simply enter the Subject and Message, then click SUBMIT when ready to send.
If you need further assistance, please send an email to helpdesk@q-tx.com