In the Commentary section, you can view the complete series of comments, explanations, and annotations provided by the guest. This feature allows you to review detailed feedback directly associated with their responses, giving deeper insights into the guest’s experience and sentiments.
1. After you log in, you will be taken to the Dashboard landing page. From the left-hand menu, click on “REPORTS”, then select “RESPONSE ANALYSES.” Next, click on “COMMENTARY” to view the full series of guest comments, explanations, and annotations linked to their responses.
2. Scroll down to view all guest comments along with the corresponding survey scores. You can also export the file by clicking on the Action button.
3. If you would like to view the Key Metrics and Problem Resolution, simply click on Comment. This will redirect you to the Guest Responses page.
If you need further assistance, please send an email to helpdesk@q-tx.com