To provide a more balanced and transparent evaluation of performance, the Overall Competency Score is now calculated as the average of all individual competency scores.
This enhancement is now reflected in the:
- Dashboard
- Reports → Competency pages
across the following platforms:
- Perform
- Qualify
- Launch
How is the Overall Competency Score calculated?
The system calculates the Overall Competency Score by adding all competency scores and dividing the total by the number of competencies.
Example:
- Customer Service = 100%
- Professionalism = 0%
The Overall Competency Score is calculated as:
100+0/2 = 50
Result: 50% Overall Competency
What are the benefits of this enhancement?
This updated calculation method:
- Provides a more accurate and fair representation of overall performance
- Ensures equal weighting across competencies
- Improves transparency in score computation
- Makes competency performance easier to interpret and analyze
No action is required from users, as this update is automatically applied within the system.